Store Policy for District 12
Welcome to District 12! As a small team dedicated to delivering quality comics and apparel, we value your trust and strive to provide an exceptional shopping experience. Below is our Store Policy, which covers customer care, privacy & safety, wholesale inquiries, and accepted payment methods.
Customer Care
At District 12, we believe in providing outstanding customer service. Our goal is to ensure you have a seamless shopping experience. If you need assistance or have any questions, feel free to reach out to us at district12.contact@gmail.com. Our small team is here to help and will respond as quickly as possible, usually within 1-2 business days.
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Order Issues: If there’s any issue with your order, such as missing items, incorrect products, or if you simply need help with sizing, please contact us immediately. We’ll do our best to resolve the issue swiftly.
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Product Questions: If you have any questions about our products, whether it's about our comics, clothing sizes, or anything else, don't hesitate to ask. We're happy to provide all the details you need to make an informed purchase.
Privacy & Safety
At District 12, your privacy and security are our top priorities. We take the following measures to ensure your data is protected:
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Data Collection: When you place an order, we collect necessary information such as your name, shipping address, email, and payment details to fulfill your order. We never sell or share your personal information with third parties.
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Payment Security: All transactions are processed securely through Wix Payments, which uses encryption technology to protect your sensitive data during transactions. You can shop with confidence knowing that your payment information is safe.
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Cookies & Tracking: To enhance your shopping experience, we may use cookies and tracking tools to analyze website traffic, personalize your browsing experience, and recommend products that suit your interests. You can disable cookies in your browser settings if you prefer.
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Marketing Communications: By placing an order, you agree to receive updates and promotions via email. If you wish to unsubscribe from these communications, you can do so at any time via the unsubscribe link in the email or by contacting us directly.
Wholesale Inquiries
Interested in carrying District 12 products in your store or business? We welcome wholesale inquiries and would love to work with you!
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How to Inquire: Please reach out to us via email at district12.contact@gmail.com with your wholesale request. Include your business name, details about your store, and what products you're interested in. We’ll respond promptly with wholesale pricing and terms.
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Minimum Order Requirements: Minimum order quantities and pricing details will be provided upon inquiry.
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Shipping & Delivery: We offer competitive shipping rates for wholesale orders. Delivery times and costs will depend on your location and the size of the order.
Payment Methods
We accept various secure payment methods via Wix Payments, including:
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Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
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PayPal: Fast and secure online payment
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Apple Pay: Convenient and secure payment for Apple users
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Google Pay: Convenient for Android users
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Other Wix-supported Methods: Including regional options depending on your location
All payment information is securely processed through Wix's encrypted system, ensuring that your payment details are handled with the highest level of security.
Thank you for choosing District 12! We're a small team with a big passion for comics and fashion, and we are committed to offering you the best service and products possible. If you have any questions or need assistance, don’t hesitate to contact us at district12.contact@gmail.com.