Shipping and Returns Policy

Welcome to District 12! As a small team of creators dedicated to delivering high-quality comics and apparel, we take pride in every order. Please review our shipping and returns policy below.

Shipping Policy:

Processing Time: Orders are typically processed within 1-2 business days. As a small team, we work hard to get your items shipped quickly. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your items. We offer standard, expedited, and international shipping options.
Domestic Shipping: We offer free standard shipping on orders over $75 within the continental United States. Expedited shipping options are available for an additional charge.
International Shipping: We currently ship to select international destinations. International shipping fees are calculated at checkout and may vary depending on the delivery address.
Order Tracking: Once your order has shipped, you will receive an email with tracking information. You can track your order using the provided tracking number on the carrier's website.
Delivery Time: Delivery times vary depending on the shipping method chosen. Standard shipping typically takes 5-7 business days within the United States. Expedited shipping options are available for faster delivery.

Returns and Exchanges Policy:

Eligibility for Returns: We accept returns on most items within 30 days of receiving your order. To be eligible for a return, items must be unused, unwashed, and in the original condition with all tags attached.
Non-returnable Items: Items that cannot be returned include:

Sale or clearance items
Digital products
Items with personalized prints or custom designs

How to Initiate a Return: To start a return, please email us at district12.contact@gmail.com with your order number and the items you'd like to return. We'll provide return instructions and a prepaid return shipping label if applicable.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged or incorrect. If your return is due to an error on our part, we will cover return shipping.
Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note, it may take additional time for the funds to appear in your account depending on your bank or payment provider.
Exchanges: If you'd like to exchange an item for a different size or style, please follow the return process above and place a new order for the replacement item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at district12.contact@gmail.com with your order number and photos of the damaged item. We will resolve the issue quickly by offering a replacement or full refund.

Customer Support:

For any questions or concerns about your order, shipping, or returns, feel free to reach out to us at district12.contact@gmail.com. As a small team, we're here to help and will respond as quickly as possible, usually within 1-2 business days.

Thank you for supporting District 12!